Due to the COVID-19 global emergency, FedEx has updated their policy regarding delivery guarantees.
FedEx will continue to operate, as it is regarded as an essential business. However, delivery guarantees no longer apply to any service. For now, we can expect some of the 2Day packages to have extended delivery dates.
Our official policy is we do ship everything same-day (excluding weekends and holidays) if received by 3:30 pm PST however it’s not a contractual guarantee. Once an order has been placed we will not be able to edit the order including any shipping addresses or method of shipping. Buyer must review order prior to confirming the purchase.
Please note that overnight shipping does not include processing times.
Please note we DO NOT ship to PO boxes.
We are not responsible for packages stolen from doorsteps. Order signature services from the purchaser upon receipt can be requested at checkout.
We are NOT responsible if the package is not delivered within the guaranteed shipping time. Shipping carriers are sometimes delayed and Luxx Curves does not take responsibility for late delivery times and we will not issue a shipping refund.
Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1.800.ASK.USPS) or the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service.
Refunds are not possible for an order not received for international orders, if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account. If an order is deemed undeliverable by the shipping company and is returned back to our warehouse we will automatically issue a store credit for the order total - shipping charges.